Jet Ski Cancun cancellation policy
Our goal is to provide the best level of quality and service to you and the rest of our customers. Please give us as much notice as possible about your change of plans so that we can better serve you. We also recognize that while modifications and cancellations are unavoidable, they are expensive to our business. If you need to postpone or cancel your appointment, please contact us. Please provide written notification to firstname.lastname@example.org in order for us to process your cancellation/refund request. Please be aware that refund/cancellation requests take one to seven business days to process. Any verbal/over-the-phone request or voice message will be ignored. It is not guaranteed that engaging with one of our customer support personnel will result in your cancellation being processed or recognized.
a) Cancellations made 48 hours prior to your departure date are fully refundable. This allows us to free up the space for other clients. Send us an email at email@example.com to cancel your reservation.
b) Cancellations received 24 hours prior to the scheduled departure time will receive a 70% refund. Send us an email at firstname.lastname@example.org to cancel your reservation.
c) If you are unable to participate in the activity, please advise Jetski Cancun of your cancellation or modifications to your arrival time. No exceptions are made. If you miss the deadline or simply do not show up, you will be charged 100% of the total payment.
d) In the event that online reservations are canceled for any reason (whether by Jet Ski Cancun or by you), the refunded fee will be credited to the same account or credit card that was used to make the reservation.
a) If weather conditions prevent the service from taking place, all bookings may be canceled without penalty.
b) If you become ill, you must produce a doctor's letter in order to receive a full refund or to reschedule without penalty.
c) In package agreements, if an activity is canceled, the package price is forfeited, and the remaining services are charged at full price. (It's possible that the remaining services will be more expensive than the original package.)
a) If you choose to reschedule at no charge, please do so at least 24 hours prior to your scheduled departure time.
b) If weather conditions prevent the service from taking place, all reservations may be rescheduled without charge.
c) Any reschedules made on the day of the booking are subject to availability and will incur a $5 USD per person surcharge. If relevant, transportation fees are not covered by this policy.
Why choose Jet Ski Cancun?
It's time to blast off with us.
We provide the best experience in Cancun by providing excellent service and top-of-the-line equipment.
Have fun on the water.
Our jet skis are simple to operate and are ideal for first-time boaters. No experience or specific skills are required.
We'll take good care of you.
Jet ski instructors and staff who are professional, trained, and experienced are always on hand to help you.
Traveler's Choice 2020 - 2021
Full refund with 48 hrs. in advance cancellation
You can reschedule your activity without complications.
Choose a 30 or 60-minute PWC rental to suit your schedule
Take a break from the sun and get on a Jet Ski to explore the Nichupte Lagoon in Cancun. As you ride across the lagoon, take in the breathtaking scenery. Before you go, get an instructional briefing. Our trained bilingual guides will always keep an eye on you.
Your next Adventure starts right now.
Our Jungle Tour Adventure friends that are in the same location as us
We provide the most popular Cancun activities, such as speed boating through lagoon canals or full-throttle jet skiing.